"MRI Scan dept - excellent treatment!"

About: Solihull Hospital

I am extremely frightened of hospitals and was very nervous about having an MRI scan. I visited the dept 3 weeks before my appointment and staff were extremely reassuring and helpful, allowing me to view the scanner and answering all my questions. Nonetheless when my scan appointment arrived I entered the hospital in a very nervous state and was even in tears at the thought of being in the scanner. All 3 of the staff (I'm sorry I didn't catch their names as I was in such a state) were so lovely with me. They reassured me again, put me under no pressure to go through with it but calmly handled all my fears, and I was finally able to go through with it. I cannot possibly begin to describe how grateful I am to them for helping me through this experience and handling my terror so well. They are utter professionals!

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Responses

Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust

Dear Lynda Davies

Thank you for taking the time and trouble to email Patient Opinion following your experience in the MRI department at Solihull Hospital.

I was pleased to read that your appointment went well.

I have forwarded your kind email to our Operations Manager for Radiology who will share with her staff.

With kind regards

Iona

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