"Genuinely first class"

About: Queen Mary's Hospital

One of the problems these days is that people all to often rush to give superlatives even when they are not really warranted; this leaves things a bit difficult when one needs to comment on something that really is 5 Star. I went in this morning with very painful ear-ache and to be frank felt embarrassed at taking up their time with something that might appear rather minor - even if the pain was actually somewhat major. The staff were exceptional; kind, understanding and more than willing to accept the issue was worthy of their time. So he use of "5 Star" really is justified - a a real credit to the NHS

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Responses

Response from PALS Manager, St George's Healthcare NHS Trust

Thank you very much for taking the time to post your appreciation of the care you received. Your kind comments will be sent to the manager of the department and conveyed to the staff.

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Response from Queen Mary's Hospital

Thanks very much for taking the time to post your feedback about your experience at Queen Mary's Hospital. Your kind comments will be passed onto the Minor Injury Unit.

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