"Outstanding level of care."

About: Royal Blackburn Hospital

I recently had a hemthyroidectomy and was admitted to S.A.D.U. I was really nervous about the procedure but the staff were so helpful and thorough they spoke to me before I had surgery and put me at ease. They were superb from start to finish. Once I'd had surgery I was put on ward B 20 again the service and care they provided was outstanding. All staff I encountered were polite and friendly and even made me laugh at a time I didn't think possible. I was truly made to feel at home and welcomed by all the staff and would definitely recommend. Thanks for everything you made a worrying and stressful time for me a lot easier to manage!

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Responses

Response from Royal Blackburn Hospital

Dear Sarah Many thanks for your feedback on your experience of our Endocrine and Thyroid surgery service on SADU and B20, and thank-you for taking the time to do so. I will make sure your appreciation and lovely words about the care given are passed onto the team's who will be very pleased to hear that your recent experience with us was really positive as we always strive to deliver safe, personal & effective care. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471/ 01254 733704 or email me on wendy.stobbs@elht.nhs.uk. Or if you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk Many thanks again for taking the time to comment, best wishes on your continued recovery Wendy Stobbs, Senior Patient Experience Facilitator

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