"Unhuman"

About: The Queen Elizabeth Hospital (King's Lynn)

I've been to this hospital few times , but one of those times was the worst day of my life . I came back from holiday and got a sun stroke and severe dehydration . The symptoms started in a plane on the way back to UK. I had chills, whole body was constantly shaking, joint pains, blurred vision, non stop vomiting ,headache (actually whole body ache) hand cramps and started twisting ;( , I was put on a wheel chair as I couldn't walk ! Only thing I could say was that I'm cold , and then hot ... , I had lost consciousness, had no idea what's going on , or what's happening to me. I was kept in a waiting room for over 2 hours ( yes with sun stroke! ) and then kept the next hour or more before someone intelligent decided that maybe , just maybe it's a good idea to give me a drip ... My boyfriend didn't say anything to them at a time as he was terrified that they will have a revenge and won't want to help at all... It was unbelievable , disgusting and shocking to say the least ;( very very upset until today . The worst hospital in the world !! I've made a complaint - no one did anything about it , just like on the day I was ill - no one cared ...

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from The Queen Elizabeth Hospital

Thank you for taking the time to post your comments about the care you received at this hospital. Sunstroke is an unpleasant condition and I am sorry that you felt as though your symptoms were not taken seriously or your needs promptly addressed. The Emergency Department does have a triage system that should ensure all patients are seen according to the seriousness of their presenting condition. I will feed back your concerns to the senior doctor and nurse in the Emergency Department so that they are aware of how you felt on this occasion. If you would like to discuss this further please do contact me either by telephone or email. Claire Roberts Associate Director of Patient Experience Tel: 01553 613459 or email claire.roberts@qehkl.nhs.uk

  • {{helpful}} of {{total()}} people think this response is helpful