"Our elderly friend at The Leicester Royal Infirmary."

About: East Midlands Ambulance Service NHS Trust / Emergency ambulance Leicester Royal Infirmary / Older people's healthcare

(as a carer),

Our elderly friend is 86 and lives alone. She had struggled with a bad chest infection for 5 days but suddenly collapsed and an ambulance was called. It was deemed "non-urgent" and we turned up to provide comfort and support. The ambulance turned up 10 minutes later, as advised, and the paramedics dealt with our friend's situation. It was agreed to admit her to The LRI for tests. They were very calm, comforting and efficient. We followed the ambulance to The LRI where she was assessed in the A&E department. The department was busy but everyone was kind and patient. Within 2 hours or so, she was admitted to ward 33 where she received further treatment and was made comfortable. Later, she was moved to ward 34, being discharged the following day.

When one hears all of the negative press surrounding the NHS, performance targets and the like, we think that the average person cannot comprehend how good your service and the attitude of the staff may be ranked! This applies, not only to our friend's recent experience, but also to our own dealings with the NHS during the last few years. We have nothing but the highest regard for all of your teams and can only salute them for all that they do! Yes, mistakes may occur, but the system as a whole has to be the envy of the world! Well done and keep up the good work. We are so grateful to you all.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Rebekah Marong, Communications & Engagement Support Officer, Communications and Engagement, East Midlands Ambulance Service NHS Trust

Dear Grateful

Thank you for taking the time to share your experience. I hope your friend is making a good recovery from her illness.

Our ambulance crews strive to deliver the very best care to patients and also offer comfort and support to family/friends at, what can be, a very stressful time.

Our Patient Experience Team would like to share your kind comments with the ambulance crew – if you could contact PALS.Office@emas.nhs.uk with the date and approximate time the call was made for an ambulance and the location it attended your friend, we can identify the crew members involved.

Kind regards

  • {{helpful}} of {{total()}} people think this response is helpful

Response from Laura Mort, Communications Officer, University Hospitals of Leicester NHS Trust

Dear Grateful of Shepshed,

Thank you so much for this lovely comment. As you quite rightly say, this is a very challenging time for the NHS with more and more very sick patients needing treatment every day.

We have shared this with the teams you have mentioned in the emergency department and on wards 33 and 34. This will really boost morale and remind our staff that our patients and their families are indeed very grateful for all of their hard work.

Best wishes

Laura Mort

Communications Officer

  • {{helpful}} of {{total()}} people think this response is helpful

Response from Leicester Royal Infirmary

Dear Grateful of Shepshed, Thank you so much for this lovely comment. As you quite rightly say, this is a very challenging time for the NHS with more and more very sick patients needing treatment every day. We have shared this with the teams you have mentioned in the emergency department and on wards 33 and 34. This will really boost morale and remind our staff that our patients and their families are indeed very grateful for all of their hard work. Best wishes Laura Mort Communications Officer Leicester's Hospitals

  • {{helpful}} of {{total()}} people think this response is helpful