"Dissatisfaction of Weekend Doctor and Antibiotics"
About: Heartlands Hospital / General surgery Heartlands Hospital General surgery B9 5SS
Posted by NB (as ),
I had been referred by the urgent care centre on the mid november 2014 with suspected appendicitis. I was operated by a wonderful team the next day at around 11. 05pm. Thereafter antibiotics were started. They were supposed to last 3 days.
I started throwing up from the evening of the day after. I was unable to keep anything down. On the morning of the following day some doctors came around and stopped my antibiotics (I have no idea why). I was still being sick at this point. I was very weak and my lips were extremely dry but I was thirsty. The lovely Nurse took a urine sample which showed that I was presenting Ketones at this stage. I informed her that I had this condition (hyperemesis) with all 3 of my pregnancies and that I would need to be put on a drip in order to for me to recover. She informed me that she was unable to put me on a drip however she will inform the doctor that was on the for the weekend. She checked for any signs of diabetes of which there were none.
She then came back to me saying the doctor would not prescribe the drip and that I should try to drink water.
I was so desperate by this time that I even Direct Messaged the previous chief executive from my bed. I forgot that he had left at this point.
I told her again that my body would not be able to recover. I carried on being sick and with that I weakened. I called the nurse again. She spoke to the doctor again who finally agreed to see me!
I told him about the hyperemesis and that I should be on a drip but again he really wanted to dismiss what I had to say. I found his demeanour very arrogant and rude, didn't introduce himself however I noted his name from his badge. I really had to push him hard to get a drip even though I was quite weak at this point.
All he wanted to know is why I was being sick rather than wanting to at least rehydrate me at that particular point which is what I desperately needed.
He finally agreed for the drip but never actually came back to see how I was feeling, if it had worked, if I was still vomiting then why - just nothing. Just terrible behaviour and values.
What I want out of this is for doctor to have the relevant customer service training for a start, a crash course in #HelloMyNameIs and maybe go over the basics of hydrating the body which he seems to have forgotten/missed and maybe even some communication skills in order to listen to what a patient is trying to tell him.
The other issue is my antibiotics were stopped after a day....! I was back at my GPs and had to be prescribed antibiotics again as I started to get excruciating pain where my appendix was.... What a waste
Please please please in order to stop anyone else having to go this ordeal something has got to be done
Other than that the Nursing team was super lovely with the numbers they had.