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Really helpful nurses

Posted By patient1302

"Really helpful nurses"

About: Kent & Canterbury Hospital / Gynaecology

(as the patient),

It was about a year ago at the contraceptive clinic at Canterbury Hospital.

In a very emotional situation for me, I was treated with respect and in a very polite, professional but friendly manner.

The nurse Pauline was amazing and I wanted to send a special message of thanks to her as I haven't forgotten her kindness and what a good example of her profession that she is. However, all the team were caring and went out of their way to show compassion even when due to anxiety I cannot be the the easiest patient to work with. They never made me feel that I wasn't welcome.

Please, please pass on my thanks. I doubt they will remember as it was long time ago but I haven't forgotten and I have never had such a good experience with any healthcare.

Thank you!

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust 9 years ago
Julie Pearce
Chief Nurse + Director of Quality + Operations,
East Kent Hospitals University NHS Foundation Trust

I am responsible for quality improvement which includes patient safety and patient experience

Submitted on 31/01/2015 at 09:57
Published on Care Opinion on 02/02/2015 at 15:41

Thank you so much for your feedback, I will try and locate Pauline to let her know. Glad we were able to help at a sensitive time for you.

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