"my daughter tonsillectomy"

About: Nuffield Hospital Oxford (the Manor)

My daughter came in a quite short notice to have her tonsils removed. we came for her pre op and she wasnt on the booking system which was a little bit worrying for us so she was rushed in as they said that she couldnt go as her op was due wednesday. then I had to ask for the information regarding the day of the operation, as I hadn't been sent anything. we traveled about 45 miles at half 5 in the morning to be there for 8 am, we were there 15 minutes but I don't like to complain as she had come in as an nhs patient as her tonsilectamy was brought forward so I did have a few concerns.The morning of her operation we both found that it was a lovely hospital and her nurse was a lovely lady, extremely helpful and explained things to her. annessasist and consultant brilliant and after the operation observations every half hour making her feel as comfortable as she could and then to the afternoon sister, lovely as well, very affeciant and discharge very smooth. food nice, hot drinks lovely. I would highly recommend this hospital thank you to everyone involved

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Response from Nuffield Hospital Oxford (the Manor)

Dear Janice, thank you for your kind words. I am happy that your experience at the hospital was a positive one and that you were happy with the standard of care provided for your daughter.We would welcome the opportunity to discuss your concerns over the late booking of your daughters appointment and I invite you to call our Deputy Matron Clare Davenport on 01865 307777 for this purpose. Kind regards, Simon James - Hospital Director