"maternity ward and triage M1"

About: Doncaster Royal Infirmary

my daughter had her first baby last week instead of the nurses giving her support they didnt have the time for her especially one nurse on the maternity triage ward. my daughter was left on her own after they told her husband to go home, in total agony. the nurse heard her whimpering in pain, came in stood with her hands on her hips and said what are u doing, my daughter said im in so much pain, the nurse replied get used to it its going to get ten times worse. then this lady and said i will check you later and left and never went back, the next shift came on and said she should have taken you up to the maternity ward, my daughter went on and 30 hours later she had to have a emergency section. if the nurse could have taken time to find out and examined my daughter then she probably would not have suffered like she did. i am putting in a official complaint. no wonder the nhs have a terrible reputation especially doncaster royal

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Response from Doncaster Royal Infirmary

We are sorry to hear that your daughter's experience at our hospital did not meet your expectations and would like to reassure you that we will look into the matters raised. To help us with our investigations we would welcome you taking the time to contact our Patient Advice and Liaison Service (PALS), where we can discuss these matters with you in confidence and gather the extra information that will help us speed up our enquiries. PALS can be contacted by phone or email on: Tel: 01302 553140 Freephone: 0800 028 8059 Minicom (Text Talk): 01302 553140 Email: pals.dbh@dbh.nhs.uk Thank you.

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