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Hospital feedback

Story from nhs.uk

"Hospital feedback"

About: Royal Derby Hospital

I went in for a TVT operation. From day one the whole process and the way I have been treated by the consultant and his team are a credit to the NHS. Previous experience in other areas had not been so good. But I felt completely looked after and was treated as an individual, at no point did I feel unimportant. My consultant is very knowledgable, very competent and has the good old fashioned bedside manner, as do all the team that dealt with me on my visits and especially the day of my operation. The whole experience and process is sincere and efficient. Well done!

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Responses

Response from Royal Derby Hospital 9 years ago
Royal Derby Hospital

Submitted on 09/04/2015 at 15:50
Published on nhs.uk on 11/04/2015 at 01:00

Firstly, may we apologise for the delay in responding to your kind comments. We were delighted to hear that you had such a good experience during your time with us in January this year. We will certainly ensure that this feedback is sent to the appropriate staff as they too will also be most appreciative! May we take the opportunity to wish you very best wishes for the future and once again, thank you for taking the time to provide us with this valuable and important feedback. Kind regards The Patient Experience Team for Derby Teaching Hospitals NHS Foundation Trust

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