"Hospital feedback"

About: St Helier Hospital

At had a very traumatic experience. There was a group of nurses in A&E that were so rude and unprofessional. They refuse to call the doctor. I was so badly discriminated against. I was left in a room and was not monitored for hours despite arriving in an amublance on a red call out. I had a black out and fell. The staff laughed and told me to get up and I was too heavy for them to help me. My weight is 50kg, female. I hope the security and managers can see the incident on Cc tv as no incident firm was filled out.'this happened on the 27/1/2015 at approx 7:20 in A&e in the morning. There was one member of staff that refuses to bring me water, she wasn't wearing a name badge and refused to give her name! She told me to go and get it myself! I will hope to persue this further as don't want anyone else to have the same experience. There is a male nurse that seemed to be in charge and refuses to help and was asking me to do and sit in a room I was in pain and has a very high fever, I checked my own temperature and it was 38.5 c

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Responses

Response from St Helier Hospital

We are very concerned to hear your feedback and would like to investigate this immediately. To allow us to look into exactly what has happened, we would ask you to please get in touch with our Patient Advice and Liaison Services (PALS) team on 020 8296 2508 or by email at pals@esth.nhs.uk as soon as possible so that we can escalate this further.

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