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Hospital feedback

Story from nhs.uk

"Hospital feedback"

About: Royal Bolton Hospital

First appointment on Nov. 5th 2014 was with a consultant who spoke only limited English, no people skills and gave us no information. There was no follow up letter to my G.P. A second appointment was arranged by letter to attend in 6 months (May 18th 2015). Early in January 2015 I received letter to attend on 26th January 2015. I was examined by another consultant and the two appoinments in the eye unit were as different as chalk and cheese. This consultant gave me a thorough examination and scan, after which he explained everything in detail. His pleasant, professional manner was in stark contrast to my appoinment on November 5th. Thank you for such a pleasant experience of the N.H.S. Yours Gordon M Whalley

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Responses

Response from Royal Bolton Hospital 9 years ago
Royal Bolton Hospital

Submitted on 29/01/2015 at 13:45
Published on nhs.uk on 31/01/2015 at 00:01

We're sorry about your poor experience at your first appointment but very pleased to hear that your second was much better. Thank you for posting this so we can learn.

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