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Excellent.

Story from nhs.uk

"Excellent."

About: Burnley General Hospital

Brought my son in to Urgent Care on the evening of 28 January 2015. The receptionist was polite and friendly and advised us to sit in the waiting room which was very clean. After a brief wait, we saw the Triage nurse who was professional and efficient. We then waited to see the Doctor. We waited for about an hour but this was fine for us. We was seen by a lady (not sure if a Doctor or Nurse) but she was fantastic either way. She put my young son at ease by making an extra effort with him to make him laugh. This was appreciated. I don't usually leave reviews but wanted to give credit where credit is due. Thanks From a happy mum.

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Responses

Response from Burnley General Hospital 9 years ago
Burnley General Hospital

Submitted on 28/01/2015 at 11:15
Published on nhs.uk on 29/01/2015 at 00:00

Dear Anonymous Many thanks for your feedback on your experience of our Urgent Care Centre at Burnley General Hospital, and thank-you for taking the time to do so. I will make sure your appreciation is passed onto the team who I am sure will be very pleased to hear that you and your son's recent experience with us was really positive as we always strive to deliver safe, personal & effective care. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471/ 01254 733704 or email me on wendy.stobbs@elht.nhs.uk. Or if you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk Many thanks again for taking the time to comment, I do hope your son is recovering well Wendy Stobbs, Senior Patient Experience Facilitator

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