"My son was sent to this hospital by our gp to the..."

About: Darlington Memorial Hospital

My son was sent to this hospital by our gp to the childrens ward where he was initially seen by two doctors then admitted to ward and seen by 2 more consultants all saying different things. he was seen by 4th consultant who showed no empathy towards me or my son and only when I mentioned that in 2013 I had cancer he ordered a xray to try and satisfy me. I was disgusted and discharged my child. The ward was dirty and smelt of poo and also in the waiting area dry blood was on the seats. seemed cleaners like to stand around moaning than making the wards look clean compared to the friarage who really do clean. disgusted with this hospital and won't use again

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Response from Darlington Memorial Hospital

Thank you for providing feedback on your son's recent visit to Darlington Memorial Hospital I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the Matron to discuss with the staff. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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