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Thank you for such excellent care and attention

Story from nhs.uk

"Thank you for such excellent care and attention"

About: Conquest Hospital

I had a colonoscopy in The Conquest's Endoscopy Unit on Saturday 24th January 2015 and would like to say that I feel I could not have had better and more efficient treatment and treatment. I was seen immediately I arrived and from then on there was not a moment of delay. The nurses and the doctor were all attentive and really kind in manner and seemed very concerned to make me feel reassured and to make the experience as painless and relaxed as possible. As the procedure is (generally speaking) a slightly unpleasant but not serious one I felt the number of staff available and the concern they showed was really exceptional. So - thanks for making the experience so relatively unstressful and easy.

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Responses

Response from Conquest Hospital 9 years ago
Conquest Hospital

Submitted on 03/02/2015 at 13:27
Published on nhs.uk on 04/02/2015 at 00:00

We're pleased to read about your positive patient experience of the Endoscopy Unit at the Conquest Hospital for a colonoscopy. As a trust, we are commited to making patients experiences as good as they can be and staff work hard to provide high quality care and service. The Endoscopy staff will be pleased to read your comments as postings such as yours recognise their dedication and effort. May we also let you know that another way patients and families can give feedback is by contacting Healthwatch East Sussex. They are your independent consumer champion for health and social care and would like to hear from people about their experiences of health and social care services. Their role is to make sure your views and feedback are heard and affect the decisions made by the people who deliver your services. You can contact Healthwatch: by phone: 0333 101 4007, text: 0779 410 0409, email: enquiries@healthwatcheastsussex.co.uk or visit the website www.healthwatcheastsussex.co.uk

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