"Horrible!"

About: The London Chest Hospital

It's impossible to get hold of anyone from the sleep clinic/physiotherapy department on the phone. No one calls you back if you leave a message. I ended up having to get my dr to refer me for a simple appointment to get a new mask! When I did finally manage to get to the hospital to swap my mask over the staff were so rude, I have never been spoken to so rudely in my life. I dread coming here.

Story from NHS Choices

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Responses

Response from The London Chest Hospital

We hope this matter has been resolved and we’re sincerely sorry to hear about the standard of communication you have experienced. Your feedback will be passed onto the department so the matters that you raise can be addressed. Kind regards Barts Health NHS Trust

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