"My mum's endoscopy appointment"

About: Crosshouse Hospital / General Medicine

(as a relative),

My mum went to an appointment at hospital geared up for endoscopy, when she got their she discovered it was only a consultants appointment she had.

I feel the letters could have clearer information.

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Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran

picture of Eunice Goodwin

Dear Interested son,

Thank you for bringing this to my attention. It is very possible your Mum got herself a bit worked up a bit in expectation of her Endoscopy and she will have been disappointed not to have gotten it over and done with. I am sorry she will now be waiting and doing that all over again. I will speak to the team and we can look at the letter to see if an improvement can be made. My only hesitation is that often letters are generated electronically and sometimes the tail wags the dog (computer’s sometimes say no!). Please leave it with me and I promise, I will get back to you.

Best wishes,


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