"The care was nothing short of outstanding"

About: Norfolk & Norwich University Hospital / Ophthalmology

(as the patient),

I attended the Nelson Day Procedure Unit on 3 occasions for cataract surgery (pre op, operation and post op).

On each occasion the staff were excellent and we're attentive to all the patients present.

One thing that was immediately noticeable was the level of humour and positive morale amongst testify which makes a very big difference.

The procedure was well explained and on the day of the surgery I was completely at ease as everything that was going to happen was exactly as previously explained.

The surgeon explained as he was going along what was happening and the procedure was completely painless.

Post op care was excellent and nothing was too much trouble.

All in all the care was nothing short of outstanding as were the staff.

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Responses

Response from Janice Bradfield, Senior Communications and Membership Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust

The team will be delighted to hear your feedback about the Nelson Day Unit. We are pleased to hear that the care was outstanding and nothing was too much trouble.

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Response from Norfolk & Norwich University Hospital

We are pleased to hear that your treatment went well in the Nelson Day Unit and that you were put completely at ease.