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I feel the wonderful care they gave her will have a positive...

Posted By scots mum

"I feel the wonderful care they gave her will have a positive effect on my daughter's recovery"

About: Royal Alexandra Hospital / Maternity care (Ward 31)

(as a parent/guardian),

Labor suite maternity unit

I was with my daughter during her long Labour, she had been induced. Although this was her third child, her second Labour had been traumatic.

On arrival to the Labour suite we were met by the midwife (Pauline) who

Was in charge of her care and another midwife (Diane) who was also looking after her that day. The care they gave to my daughter that day was fantastic.

They were so attentive, professional and understanding. My daughter was being continuously monitored for the eight hours we were there and they were continuously on the go.

They gave my daughter exactly what she needed and reacted positively to her needs, anxiety, pain and were instrumental in ensuring my grandsons safe arrival even though the midwife (Pauline) stayed beyond her end of shift.

My daughter was very emotional and I feel the wonderful care they gave her will have a positive effect on my daughter's recovery and memory of the day.

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Responses

Response from Lorna Fairlie, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde 9 years ago
Lorna Fairlie
Patient Experience, Public Involvement Project Manager,
NHS Greater Glasgow and Clyde

I work in a small team in NHS Greater Glasgow and Clyde which seeks to involve patients and carers in the work of the NHS. The biggest part of my role is in managing feedback projects across the Board area, one of which is Patient Opinion. It is my job to give our patients and carers the opportunity to give us feedback, and to make sure that this is passed to the right people to help us improve the services we provide.

Submitted on 30/01/2015 at 14:32
Published on Care Opinion at 17:08

Dear scots mum,

Thank you for taking the time to send me your positive feedback about your daughter's experience during labour. I can appreciate that your daughter would be feeling particularly anxious after her previous difficult labour. Your story demonstrates how Pauline and Diane took this on board and worked together to ensure that your daughter had a very positive experience this time around.

I have passed your comments to the Head of this service who will send on to the team and particularly to Pauline and Diane - I know that they will very much appreciate your kind words.

I wish you, your daughter, and your new baby grandson all the best,

Lorna

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