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A&E

Story from nhs.uk

"A&E"

About: Queen Elizabeth Hospital (London)

On 15-1-15 I was advised by the 111 service to present myself to the A&E at The Queen Elizabeth Hospital to have a ECG test as I was suffering extreme anxiety and had some chest pain. I was seen in the urgent care section having waited for about 15 minutes.I was seen by a Doctor who was so calming so thoughtful and spent time with me to completely calm me down so I could have the ECG test. The staff couldnt have been kinder and were very professional in all aspects . It was very busy with a lot of patients so I really appreciated the way I was looked after and would like to send a big "thank-you"

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Responses

Response from Queen Elizabeth Hospital 9 years ago
Queen Elizabeth Hospital

Submitted on 04/02/2015 at 15:17
Published on nhs.uk on 05/02/2015 at 00:01

Thank you for your feedback. We believe that patient feedback is crucial when running a patient centred service and I am glad to hear about your positive experience. I would like to reasure you that we will carry on providing high quality care. Agnes Kasprowicz UC Deputy Regional Manager Urgent Care Centre Queen Elizabeth Hospital

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