"Poor care"

About: Leighton Hospital

My mother was admitted after suffering a stroke and spent a total of 9 and a half hours sitting in the main waiting room. She saw the triage nurse who said she had to see a medic as she had been GP advised, and was not admitted into A&E. After seeing triage at approx 1830 she did not see anyone until a medic became available at 2245. My mother then waited till 0230 to be assigned a bed, and once she had got ready was told not to get into bed as they were moving her. She then spent the night on ward 3 and was then moved at 0400 the next morning to ward six, how stupid is that? Beds may be of a premium but to move people at the time of the night is ridiculous. By the way my mother is 78 years old and sitting in A&E reception was pretty poor.

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Responses

Response from Leighton Hospital

I am very sorry to read about the amount of time your mother waited in the emergency department for a bed to become available. It is widely acknowledged that, nationally, there is unprecedented activity within emergency departments and this was the case when your mother attended. Unfortunately, this activity led to delays for patients waiting in our emergency department and also more patients being present in the department. We are working with our GP colleagues, social services and commissioners to ensure the emergency department, out of hours services (run by East Cheshire NHS Trust) and GP surgeries work effectively together so that the right patients are seen in the right place. Significant work is also underway with all of our partners to reduce the number of inappropriate attendances to our emergency department and to expedite the discharge/transfer of patients who do not require acute hospital care. Both of these initiatives will assist in easing the pressure in the emergency department and supporting the rapid flow of patients through the hospital to the correct ward or department. If you would like to discuss your mother’s care with staff from the hospital then we would be happy to talk with you or meet you. If you feel this would be helpful, then please would you contact the customer care team on 01270 278098. Many thanks. Jayne Hartley, Deputy Director of Nursing and Quality

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