"My mother has been in hospital for 2 weeks now and..."

About: Royal Albert Edward Infirmary

My mother has been in hospital for 2 weeks now and her stay has been awful having been left in a toilet for 45 minutes ringing for assistance. Nurses generally being lazy and unhelpful. The hospital never communicate with the family. The ward in question rarely opens for visitors on time despite the fact they always have time to gossip. My mother has even seen staff on Facebook and booking holidayso on hospital computers. There were other personal issues which I will be raising in a private complaint.

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Response from Susan Heighway, Patient Relations / PALS Manager , Patient Relations / PALS, Wrightington, Wigan and Leigh NHS Foundation Trust

Firstly I would like to thank you for taking the time to express your concerns with us, it is not the kind of experience we wish to hear about from families of patients who choose to have their care here, and I am truly sorry about this. We would be happy to look into your concerns, and if you have not already done so, please contact the Patient Relations Department.

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