"I entered the system through the 111 entry point,..."
About: Royal United Hospital Royal United Hospital Bath BA1 3NG
I entered the system through the 111 entry point, suffering a pulmonary embolism. My feet from then on did not touch the ground. In the space of a few hours I had had every relevant test and scan. I was attended to by countless nurses and doctors. I was diagnosed with kidney cancer. I was moved from A&E to the Medical Assessment Unit where I was looked after well. At no point did I feel neglected. The care seemed efficient and 'joined up'. Then I was found a bed in a post surgical ward where I was visited by consultants who addressed my problems and kept me informed. I then developed a lung infection which was dealt with efficiently and swiftly. I was then moved again to a respiratory ward, where I recovered enough to go home. Never was I felt under pressure to go home. The nursing staff were brilliant and worked like a real team and made me feel like family. The wards were small and well staffed. They were spotlessly clean and the food was excellent although I did not feel hungry. I was really impressed how the staff in this hospital remain cheerful and positive whilst dealing with a 'business' that is so challenging and throws up interminable variables. They were able to innovate, duck and weave with skill. After all this is not like running a supermarket! I was given a MRI a few days after leaving hospital and then had a meeting with my surgeon/consultant on the following Monday. I was introduced to a specialist nurse who took further blood tests. I have another consultation tomorrow. I have had detailed reports of my condition and given a treatment plan. I have been treated at all times with real sympathy, care and consideration. I have to say that I was briefly in this hospital 15 years ago and it is not the same place. All those years ago I did feel that morale was low and I did not feel entirely secure. All I can say is... Thank you and Well done!