"Dental emergency just before Christmas"

I had a dental emergency, lots of pain. My own dentist could only offer an appointment two weeks after Christmas. I went to the Dental hospital with low expectations but desperate. Pleasantly surprised. A long wait and a return journey the next day day but it was very busy and at least I was made to feel like something would be done. The treatment was excellent, pain resolved and tooth prepared for my own dentist to finish. A pain free Christmas and a changed attitude towards emergency dental treatment. Lovely, friendly staff, obviously some were still learning on the job but they were providing a great service. I felt they provided a better service than the dentist I pay a fortune to.

Story from NHS Choices

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Response from Birmingham Dental Hospital

Thank you for taking time to post your feedback. I am delighted to read that the various aspects of your experience were so positive, including being pain free afterwards and a changed view of dental treatment for the future. Your feedback has now been shared with colleagues involved in your care and treatment. Alison Last Associate Director of Patient Experience

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