"This Relates to a Diabetic Clinic appointment only"

About: Blackpool Victoria Hospital

I had reason to leave a general review about this hospital who overall I have found the care provided to my self and family over some years excellent so was extremely unhappy with the care received from a consultant which led me to discuss with my GP Practice if they would continue my care if I made a formal complaint when I visited next time. I then noticed a review left in 2014 on the web site which I could have written myself as the experience was almost identical. My appointment lasted about 20 minutes of which the doctor's bleep went off 4 times, the doctor answered by making a phone call on all 4 occasions and openly discussed other patients in front of me. Eventually the outcome was that I should join Weight Watchers and that my weight control was difficult and unpredictable as I also have significant heart and renal failure and I do try very hard. I tried to discuss other matters that may have implications including extreme pains since taking a newly prescribed diabetic drug, I was told that it could not occur but I could stop taking the drug if I wanted, which I did. I am to be seen again in February 2015 I have had no new medicines control, I advised that I was taking extremely high doses of Insulin and had been told that I was insulin resistant. It seemed to matter not. Thankfully I have a reasonable clinical knowledge of diabetes (not at consultant level however) and a great GP Practice, Nurses and Doctors who have helped me manage the Diabetes until I see him in February again. Lets hope that this unpleasant person and experience does not occur again as I will not let it pass again. Like your other reviewer Excellence in care can be destroyed by one individual.

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Responses

Response from Andrew Heath, Lead in Patient Experience & Engagement, Blackpool Teaching Hospitals NHS Foundation Trust

I am grateful that you have taken the time to share your Hospital experience with me.

I am sorry that you were met with difficulty when accessing our services and the delay in responding to the comments that you have made.

The information that you have provided indicates that there are many areas where we could have improved how we communicated with you and the level of professionalism that you were met with. Due to the length of time that has passed I appreciate that things may be different now and hopefully better. If you feel that this is appropriate I would be grateful if you could email a member of my team on: patient.relations@bfwhospitals.nhs.uk so that we can get further details about what has happened and learn from your experience.

Thank you once again for leaving feedback and taking the time to comment on your stay.

Andrew

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