"The way my complaint was handled"

About: Russells Hall Hospital / Trauma and orthopaedics

(as the patient),

I was run over 3yrs ago and got referred to doctor but the doctor refused to acknowledge my injuries. The doctor also thrust a report in my face and stormed out of the cubicle. The doctor then wrote to my G. P saying I was putting on my injuries for my insurance claim injuries which have later been investigated and proven I. e spine injury, shoulder injury, chest injury and im waiting results from a neck scan.

I made a complaint against the doctor which was dealt with by someone who wouldn't gather the evidence needed and diagnosed me over the phone. The person said a lump on my shoulder was part of my anatomy without even seeing it, the person would not return our calls and acted like the doctors solicitor i feel in the local resolution meeting when the evidence I had was obvious I am not going to leave this and am considering going to the media and tabloids about it.

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Responses

Response from The Dudley Group NHS Foundation Trust

Thank you for taking the time to give us feedback.

We are aware that you made a formal complaint to the Trust, which has been investigated under the NHS Complaints Regulations, and that a local resolution meeting has been held with you. We have since advised you that we consider the complaints process complete and recommended that, if you are still unhappy, you contact the Parliamentary & Health Service Ombudsman which is the second stage of the NHS complaints procedure.

Thank you.

Update posted by montyboy (the patient)

I would like to know what site to go on so I can tell my story in full without mentioning the doctor's name or the complaints co-ordinater's name, but to be able tell people how I have been treated and why I was treated the way I was, and the injuries I have had for nearly 4yrs.

I have all my med records and the audio from the meeting which to me was a complete waste of time and the complaints department have sent me a letter saying they find my phone calls challenging.

That's because I'm challenging them to find the truth, in the med records, and they have just gone through the motions with me.

Whoever reads this, imagine I'm telling the truth then imagine what you would do in the same situation. It's wrong how I was treated and it's wrong how its been covered up or brushed aside by the complaints department.

Response from The Dudley Group NHS Foundation Trust

Thank you for your feedback. We are sorry that you remain unhappy with the outcome of our investigation into your concerns. Our recommendation is that you get in touch with the Parliamentary & Health Service Ombudsman which is the second stage of the NHS complaints procedure. You can complete an online complaints form at this address: http://www.ombudsman.org.uk/make-a-complaint/how-to-complain Alternatively, you can phone their customer helpline on 0345 0154033 which is open from 8.30am to 5.30pm Monday to Friday.