"Not eligible for Patient Transport Service"
About: North West Ambulance Service NHS Trust / Patient transport service North West Ambulance Service NHS Trust Patient transport service Bolton BL1 5DD
Posted by Heagy9 (as ),
I have several health conditions including heart problems, difficulty breathing and back pain. I use two sticks to walk and can’t go up steps. I have used the Patient Transport Service to get to hospital appointments many times and have always been pleased with the service. I like chatting to other passengers and the drivers have all been very friendly and helpful. It is a relief to know I will arrive in time for my appointment. However, when I rang to book transport for an appointment this week I was told I was not eligible. I asked why but they weren’t able to tell me. I found this very confusing and upsetting. They gave me the number for Healthwatch Liverpool without explaining who they were (I thought they were another transport service) and they contacted my doctor to ask for a clinical override, but I feel that at the age of 80 I shouldn’t have to go through all this messing about- it’s exhausting!
Posted on behalf of a patient by Healthwatch Liverpool Information team