"Review of ward 9"

About: North Tyneside General Hospital

Initially on my dad's admission we were very pleased with the co-operation of all staff and we felt the experience was very good overall. However, at weekend things deteriorated. We arrived at visiting on Sat 24th Jan 2015 to find dad in his underpants and no pyjama bottoms so his dignity was not intact. Also, as a 3rd day post op hip replacement patient, he should have been assessed by the physio for that day, however there was no visit at that time. My husband approached a male nurse who was very defensive and aggressive when my husband asked very reasonable questions. The said nurse then started to patronise us telling us that dad was not able to walk without 2 due to his surgery which was counter to what the ward sister had told us just the day before. I informed the nurse I was a nurse and that at 3days post op I would have expected dad to have been supervised with one. 10 mins later we had physio attend who did indeed say dad was supervision with one and they walked him on a Zimmer with good results. On Sun 25th jan we were rung at 10am to say dad would be transferred to Alnwick for rehab. That was at 10am and we were told a 4 hr window was expected. By 3.30pm dad was still on ward 9. we didn't really know what to expect and it had a huge impact stress wise on dad and us.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from North Tyneside General Hospital

Dear Sir / Madam, Firstly sincere apologies for the delay in getting back to you - there has been a problem accessing some of the NHS choices reviews. Thank you very much for taking the time to raise your concerns. I am sharing your story immediately with Tracy Young, the matron for orthopaedics, I know she will be as disappointed as I am to read your review. I am deeply sorry about the gaps in your father's care and that his dignity was ever compromised. The care you describe falls far short of what we would expect from the team on ward 9. If you would like to get in touch with me directly to share some details about your father, I will be in a position to provide you with an appropriate response. My email is Annie.laverty@nhct.nhs.uk With many thanks, Annie

  • {{helpful}} of {{total()}} people think this response is helpful