"A&E Receptionists"

About: Gloucestershire Royal Hospital

Went to A&E early Saturday morning with family member. Receptionists were rude and unhelpful, preferring to finish their conversation as opposed to seeing to those that were arriving in front of them. They were not very friendly at all which is not what you want when arriving at A&E. This was a shame as when we eventually went through the medical staff were very professional, helpful and friendly and we experienced no further problems. One thing I would say is that the A&E department appeared pretty empty at this time but it still took ages to be seen.

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Response from Gloucestershire Royal Hospital

Hello there, Many thanks for taking the time to share this feedback. We're sorry to hear about your experience in A&E and we will pass your comments on to the senior manager there. If you'd like to discuss your concerns further, please do call our patient liaison (PALS) team who will be happy to help. You can call them on 0800 019 3282 (Free phone) or email pals.gloucestershirehospitals@glos.nhs.uk Thanks again for bringing this to our attention. Best wishes The team at Gloucestershire Hospitals NHS Foundation Trust

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