"Absolute waste of space! Nurses or doctors don't..."

About: Royal Albert Edward Infirmary

Absolute waste of space! Nurses or doctors don't tell you absolutely nothing what's going on or keep you updated with information! Right snotty nurse on the ward really didn't like her at all, very very rude and abrupt. Nurses was asked time and time again for certain things but they just 'forgot' then finished their shift and went home without telling the next nurse that was on! Would not go to this hospital at all horrible place had bad experiences now with both my grandad and grandma both were diagnosed with the wrong things therefore made family members worried

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Responses

Response from Susan Heighway, Patient Relations / PALS Manager , Patient Relations / PALS, Wrightington, Wigan and Leigh NHS Foundation Trust

Thank you for taking the time to post your comments. I am very sorry to hear about your negative experience, as this is not what we would want for any of our patients, their relatives or carers. Please contact the Patient Relations Department so that we can look in to your concerns and provide you with feedback and any learning outcomes.

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