"visiting a patient at Eastbourne DGH"

About: Eastbourne District General Hospital / Older people's healthcare

(as a friend),

The ward was so understaffed that the patient (who has terminal cancer and would be in pain if I tried to get him off the bed), had his meal go cold, because there were not enough nurses on duty to lift him up to eat.

I eventually found a nurse able to help him to sit up and eat, but not until his food had gone cold.

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Responses

Response from Eastbourne District General Hospital

We are concerned to read about your experience at Eastbourne DGH and we would urge you to contact our Patient Advice and Liaison Service (PALS) so that we can look into what you described in more detail. PALS can be contacted on 01323 435886 or by email at esh-tr.PALSE@nhs.net In the meantime, we would like to assure you that all comments are taken seriously and acted upon as part of our on-going commitment to improving patient experience. May we also let you know that another way patients and families can give feedback is by contacting Healthwatch East Sussex. They are your independent consumer champion for health and social care and would like to hear from people about their experiences of health and social care services. Their role is to make sure your views and feedback are heard and affect the decisions made by the people who deliver your services. You can contact Healthwatch: by phone: 0333 101 4007, text: 0779 410 0409, email: enquiries@healthwatcheastsussex.co.uk or visit the website www.healthwatcheastsussex.co.uk Thank you for taking the time to provide feedback.