"Professional care after breaking my leg"

About: Leeds General Infirmary / Trauma and orthopaedics St James's University Hospital / Trauma and orthopaedics

(as the patient),

I badly broke my leg when I slipped on the stairs in Sept 2014. I ended up being admitted to the Major Trauma Ward in LGI where I had an ex-fix fitted to my leg, I was in there for 5 days before going home for a few days to allow the swelling to go down.

I was then re-admitted to have an ilizarov frame fitted to my leg. Three days later I was sent home for good and have spent the 4 and a half months since having outpatient appointments with Orthopaedics at LGI and physio at St James's.

Last week I finally had the frame removed and am now getting back to normal.

I have nothing but praise but everyone I had dealings with - from the paramedics and team in A&E, to the ward staff when I was admitted, my consultant and the team in the Orthopaedics dept and the physio teams at both LGI & St James's. Without exception I have been treated with care, consideration, good humour and professionalism.

Thank you for making what could have been a truly horrific experience bearable.

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Responses

Response from Shannon Dunford, PALS Officer, Patient Experience, PALS, Leeds Teaching Hospitals

Dear Ringaringarosie,

Thank you for taking the time out to write to us, I was delighted to read your kind comments regarding your experience during your admission to Leeds General infirmary’s Major Trauma ward and the care you have received as an outpatient with our Orthopedics department our Physiotherapy teams.

It is very gratifying knowing that we delivered care that met your expectations.

I have forwarded your kind words to the staff involved and I am sure the well be exceptionally pleased with the feedback you have given.

With kind regards

Rosie

Senior Nurse

Patient Experience

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Response from Matthew Armstead, Service Manager, Theatres & Anaesthetics, Leeds Teaching Hospitals Theatres & Anaesthetics

Thank you for the kind words.

The theatre teams will be very happy about your comments and I will make sure they see them.

BW

Matthew

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