"A & E my experience"

About: Derriford Hospital

I was taken to Derriford's A&E via ambulance, there were three people in front of me waiting to be admitted. they were dealt with quickly and professionally. I was greeted by the sister in charge, the two ambulance men accompanying me handed over the notes and explained my condition. I was transferred onto another trolley and the two ambulance men after making me comfortable were on their way. It was only a few minutes before I was approached by the sister and moved into a cubicle. Another nurse soon arrived and filled out the required forms, she also did other necessary tasks needed for my condition. I was then seen by a very polite, caring Dr., who was very thorough and informative about the procedures I would receive. After several hours and receiving lots of tests, x-rays etc, I was told I could go home. My experience of Derriford's A&E is very positive, the care I experienced was second to none, the staff were extremely pushed, but nothing was to much trouble. I felt confident in the knowledge that they had carried out all necessary tests for my condition. I went home feeling reassured and happy with the diagnosis for my illness. I would like to give a big thank you to all the staff at Derriford's A&E. Glad to know we are in such safe hands.

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Responses

Response from Genny Turner, Senior Quality Facilitator, Plymouth Hospitals NHS Trust

Dear Impressed,

Thank you very much for your kind comments following your positive experience with us in our Emergency department.

I will forward you feedback to the department matron for them to cascade throughout the department

Best wishes

Genny

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Response from Derriford Hospital

Thank you very much for your kind comments following your positive experience with us in our Emergency department. I will forward you feedback to the department matron for them to cascade throughout the department Best wishes Genny

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