"A&e and b14"

About: Royal Blackburn Hospital

I went to a&e with my husband after an extended period of pain from a previously diagnosed condition of gallstones, I was seen very quickly and was admitted to b14 within a couple of hours of arriving at hospital. All the staff I encountered on a&e were friendly, efficient and did the job properly with care and I definitely can't complain about waiting times!! Once on b14 again all staff I encountered were amazing, right from the student nurses and hca's to the sisters and consultants, I spent 48 hours on b14 and although its a busy ward I was made as comfortable as possible by all staff I encountered, I was kept up to date regularly with my progress and felt in the loop of my treatment without having to ask, it was also meticulously cleaned. After being treated for two days I was discharged and booked back for 5 days later as an emergency case to have my gallbladder removed, again I went to b14 prior to surgery, and saw different staff but got exactly the same treatment, the consultant even findng a minute to pop in to see me to apologise for my wait, which I found a really nice touch, after surgery I went to b20 and again all staff were brilliant. All in all I feel very proud of our NHS and am extremely grateful to every single person involved in my care and helping me to make a speedy recovery. Thank you royal Blackburn!!!

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Response from Royal Blackburn Hospital

Dear Leanne Many thanks for your feedback on your experience of our Emergency Department, wards B14 and B20, and thank-you for taking the time to do so. I will make sure your appreciation and kind words are passed onto all the teams concerned who will be very pleased to hear that your recent experience with us was really positive as we always strive to deliver safe, personal & effective care. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471/ 01254 733704 or email me on wendy.stobbs@elht.nhs.uk. Or if you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk Many thanks again and best wishes on your continued recovery Wendy Stobbs, Senior Patient Experience Facilitator

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