"I very recently needed copies of my ecg's from..."

About: Torbay Hospital

I very recently needed copies of my ecg's from two/three years ago when I had attended A&E while on holiday for an acute heart condition. The records were found for me quickly and the person I dealt with was extremely helpful and friendly. They were forwarded to me by recorded delivery. Exceptional service. I had received first class care back in 2012 in A&E on two occasions in two days and was treat extremely well. I had collapsed in reception with my heart condition and was scooped up and dealt with immediately. The attending Consultant and the rest of the staff were excellent. Thank you.

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Response from Torbay Hospital

Thank you for taking the time to comment. It is always good to receive positive feedback and we will ensure we share your examples of good practice with the staff concerned. Kind regards South DevonHealthcare NHS Foundation Trust.

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Response from PALS Dept, Torbay and South Devon NHS Foundation Trust

We are delighted to read your encouraging comments. Staff appreciate hearing about patients’ positive experiences and your feedback will be shared with those concerned.

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