"bad service from imaging department"

on Wednesday 21 i had an appointment for a C T scan, i got a phone call at home on the day of the scan asking if i had organised my blood sample with my G P practice before i had my scan. on my appointment letter it said nothing about needing a sample, so i had to phone my doctors and organize a blood sample on the day and bring it with me to the hospital and rush around my scan was booked for 5pm but i was not seen till 6-50pm not a good service at all