"Waiting times are a joke!"

About: Leicester General Hospital

After being transferred to the general hospital from leicester royal infirmary as I would be seen quicker there I sat for 5 hours only to be seen by a nurse to take my details. As it got near 8pm, the wards closing time, I was told that I would be given a bed for the night, this seemed unnecessary when there was people there who needed more urgent care and I wasn't in pain and only there as a procausionary measure. I decided to come home as after spending hours on end sitting in waiting rooms and travelling between hospitals with no results the last thing I wanted was to spend a night in hospital when I was feeling well enough to be home. The problem was clearly lack of staff, there was a period of over two hours where no one was seen by a doctor, surely that isn't acceptable? The nurses however were helpful and apologetic for the wait and did what they could for us. When leaving the hospital I asked if it would be okay for me to come back another time or to book an appointment, but apparently that was impossible & Id going to have to go through the same procedure again if I want a chance to see anyone. For me this was a pointless trip to the hospital and I am still none the wiser of what treatment I need, I can only be thankful that my waiting time was only 5 hours unlike patients around me who had been there for over 10 hours. This is simply unacceptable

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Response from Leicester General Hospital

Dear reviewer, Thank you for taking the time to post your comment. We are really sorry to hear that you had to wait so long in our Urology department at the General. To enable us to look into what caused this delay, please can you contact me, Julia Todd, Urology Matron on 0116 258 4490 or 07872 421140 or Julia.Todd@uhl-tr.nhs.uk.with your details (name, address, date of birth and hospital number). Kind regards, Julia Todd Matron for Leicester's Hospitals

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