"Endoscopy Unit Day Surgery Team"

About: Wansbeck Hospital

In the past 10 days I have met several members of this team and today received day care investigative treatment. The team were absolutely 1st rate. They showed me total respect at all times, they explained everything thoroughly and clearly, they invited questions at all appropriate times. The surgical team treat me as a person rather than a number or case at all times. They were reassuring, caring, and supportive before, during, and after my procedure. If the government want to see an exemplar endoscopy unit this is it!

Story from NHS Choices

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Response from Annie Laverty, Director of Patient Experience, Northumbria Healthcare NHS Foundation Trust

picture of Annie Laverty

Dear Sir / madam,

Thank you so much for taking the time to share this with us. I love all of your descriptions about the care you received and why it made such a difference.

The endoscopy team will be delighted to know that you hold them in such high regard. I will be sure to pass you kind words on.

With best wishes,


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