"Making the blood testing service accessible to..."

About: Bradford Royal Infirmary

First of all, I am very grateful for the care I have always received at St Lukes and BRI, however, I wonder whether any consideration has been given to having more accessible hours for blood tests. I generally have mine at St Lukes, but the wait can run into hours. This week, following a consultation at St Lukes, I went for my blood test, but the waiting room was full. As I work four days each week, and have to make time up when I have hospital appointments, I couldn't afford that time - even though I know the tests are important. So, on my day off, I took the blood forms and went along to BRI, where the parking is almost impossible. I had to park my car on the main road in a one-hour slot and hope that I would be back in time. Thankfully, because of the bad weather, there were few people waiting and I just got back to my car within the hour. As a 57 year old with several long-term conditions, I anticipate many more hospital appointment before I can retire in ten years time. There will be many other older people like me. To make our lives easier, just one later opening in the blood testing, or indeed a couple of hours on a Saturday morning could make our lives easier. Although we have to work for more years, they aren't necessarily going to be healthy years, and trying to make up work time when having several hours out of work for blood tests adds to our stresses. It might alleviate some of the car parking problems too! If I may mention one more thing: several times I have signed consent forms to get copies of letters following my appointments/treatment, but I rarely get them automatically, despite it being in the NHS Constitution that this should happen. What is the Trust position on this? Thank you.

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Response from Bradford Royal Infirmary

Hello, first of all I do apologise sincerely that you did not get a response to this feedback at the time. There was a technical fault which meant some posts were not feeding through to us.

We do value the feedback we get and use it to make improvements. The situation with blood tests and waiting times is a good example of this, as in recent months we have extended the times to try to accommodate working people and ease the waiting time. You can now attend at 8.30 am until 5.30 pm at St Luke's (where parking may be easier) or BRI with BRI also having one later slot until 6.30 pm on a Monday.

It is also less likely to be busy in the mid-late afternoon than in the morning, when there is high demand for the phlebotomists on the wards. We have also increased staff because of the high demand for the service.

I hope this may make it easier for you to plan future visits. I hope this has now been resolved for you but if there is anything still not working well please get in touch.

We are working on trying to ease the parking problems at BRI, with more parking spaces being created once the New Wing work is completed, a new drop off area, and we are looking into other options - but the location of the hospital does restrict options significantly as I am sure you will understand.

I am sorry that copies of letters are not automatically reaching you. If this is still the case can you please contact us so we can look into this.

You can call the Patient Experience Manager on 01274 364810 or email patient.experience@bthft.nhs.uk and we will do our best to help.

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