"Excellent care and great staff"

About: Frimley Park Hospital (Frimley)

My daughter was admitted with seizures and we were seen straight away by A&E. They administered the necessary controlling drugs promptly and kept us informed all the way, while also taking notice of our concerns and knowledge (my daughter has a drugs protocol). The staff in A&E were excellent and supported us all the way. On transfer to the childrens ward F1, the quality of care was top notch too, although I do wish they would clarify what toilets and kitchens we could use as it differs from one member of staff to the next - we have stayed in F1 a number of times and I wish they would just accept that parents need toilets and drinks/food. At all times we were made to feel 'welcome' and I can't praise the staff highly enough

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Responses

Response from Frimley Park Hospital

Thank you for taking the time to give us your feedback. The A&E and paediatric teams provide an excellent service and will be very pleased to read your positive review. I'm sure they will also take on board your comment about communication with parents on F1.

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