"RAID department at Bolton Hospital failed my son"

About: Greater Manchester West Mental Health NHS Foundation Trust / Adult mental health

(as a carer),

My son, who suffers from Hebephrenic schizophrenia, went to the RAID department at Bolton Hospital and asked for help, didn't receive any and ended up in Forrest Bank prison.

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Responses

Response from Greater Manchester West Mental Health NHS Foundation Trust

Dear Dove57,

Thanks for posting your story. Please could you contact our Customer Care Team so they can investigate this further? The telephone number is 0800 587 4793/landline: 0161 772 4663, or you could email customercare@gmw.nhs.uk.

Alternatively, you can write to us at: Customer Care Team Manager, Greater Manchester West Mental Health NHS Foundation Trust, Trust HQ, Bury New Road, Prestwich, Manchester, M25 3BL.

Best regards,

Communications

Greater Manchester West Mental Health NHS Foundation Trust

Update posted by Dove57 (a carer)

I have already gone through the correct complaints procedure with Greater Manchester West Mental Health NHS Foundation Trust, but I am not at all satisfied with their response.

My son went to Bolton A&E department and asked for help, he was then signposted to the RAID department and while there they didn't recognise he had a enduring mental health condition and told him to go home and go to bed.

I can't go into to much detail here because the stigma of his condition can cause more problems than the illness itself, which it obviously did when he entered the hospital.

This Trust will not admit they made a mistake which is very frustrating and damaging to both me and my son, they just don't seem to care! My son as lost all trust with this establishment.

I would like to speak to someone, face to face, who will listen, understand without judgement and rectify this terrible situation.