"CTS lived up my high expectation"

About: Royal Stoke University Hospital

On 19th December 2014 I indicated that I would need to visit CTS in January 2015 (today). I was seen promptly by a very friendly, courteous and professional member of the medical staff who ensured that I was fully aware of the procedure to be undertaken before escorting me to the Consultant. When in the day theatre I was acquainted with the potential aftermath of the "operation" by "the patient orientated" staff and I am left with the feeling of having been in the hands of caring professionals.

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Response from University Hospitals of North Midlands

Dear 'David Pennell'

Thank you for your feedback following your visit with us in CTS at UHNM, we appreciate this feedback and will ensure that the teams involved are informed of this positive experience.

We thrive to provide patients with the best care possible and it is so encouraging to see that this ethos is reflected in the experience you had with us.

Thanks and best wishes

Kevin Parker

Deputy Associate Chief Nurse

Surgical Division