"Not sure where to even start to explain the..."

Not sure where to even start to explain the appalling treatment suffered by my 88 year old grandmother and my parents when they attended an appointment for an x-ray. Lets start with waiting for 7 and a half hours before the surgeon came to put a plaster on her broken arm. They were asked to wait in a cupboard, which caused untold distress to my grandmother who has dementia (not to mention my disabled father who has severe back problems but was left to move my grandmother around the hospital ( no porters ! ??) Then when the surgeon eventually put the plaster on, my dad had to help him !! Its just a joke, and the hospital need to seriously look at at its huge failings which seem to be gathering momentum on this page!