"Mom was admitted into West Heath hospital(ward 14)..."

Mom was admitted into West Heath hospital(ward 14) after surgery. During her time there we felt as a family that we were having to constantly ask about mom's treatment and when we did report our concerns staff didn't seem to know how to deal with them. A nurse rolled her eyes at me after I asked if mom's cannula could be removed as it hadn't been used for 4/5 days! They also thought she had dementia when in fact she had a urinary tract infection which had made her confused!! . A total lack of communication between staff and families. Unfortunately mom has been re admitted to hospital with a secondary infection for the past 2 weeks, Doctors have asked about her being transferred to West Heath Hospital when she is better, My mother and family have strongly declined this. she will never go back.