"Mom was admitted into West Heath hospital(ward 14)..."

About: West Heath Hospital

Mom was admitted into West Heath hospital(ward 14) after surgery. During her time there we felt as a family that we were having to constantly ask about mom's treatment and when we did report our concerns staff didn't seem to know how to deal with them. A nurse rolled her eyes at me after I asked if mom's cannula could be removed as it hadn't been used for 4/5 days! They also thought she had dementia when in fact she had a urinary tract infection which had made her confused!! . A total lack of communication between staff and families. Unfortunately mom has been re admitted to hospital with a secondary infection for the past 2 weeks, Doctors have asked about her being transferred to West Heath Hospital when she is better, My mother and family have strongly declined this. she will never go back.

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Response from West Heath Hospital

I am sorry to read this disappointing feedback, and Matron and I would welcome the opportunity to find out more detail about the circumstances, so we have the opportunity to investigate the matter and take action where needed. I realise this is a busy and difficult time for you, in light of your Mother's hospital admission, but when you do have time, please contact me, Alison Last by email alison.last@bhamcommunity.nhs.uk or phone 0121 466 7128. I look forward to receiving your call. Yours sincerely Alison Last Associate Director of Patient Experience

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