"NHS24 website : Common winter illnesses - self diagnosis"

About: NHS 24

(as the patient),

Conscious of the demands on GPs time generally, and in particular winter, I looked into the above, to see if I could ' lighten the load ', conscious of that caveat, of ' a little knowledge, being a dangerous thing '. The ( very helpful ) GP who I subsequently met, seemed glad that I was aware of such!

I was surprised that ' If in any doubt contact your GP ' cautionary notes, weren't more explicitly emphasised on the form, and I felt some of the questions could have been more sharply focused.

I don't think I'm ' a naturally complaining type ', and hope these observations are received in the ' lightening your load ' vane, in which they are sent.

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Response from Shona Lawrence, Patient Affairs Manager, NHS 24

picture of Shona Lawrence

Thank you very much for your posting via Patient Opinion in relation to the pilot winter illness content within the NHS 24 Self Help Guide. I read your feedback with interest and note your comments.

NHS 24 are in the process of redesigning the NHS24.com website in its entirety, and a review of the self help guide with form part of that work. Feedback such as yours is invaluable as this will help to inform the ongoing development work and I have shared your comments directly with the team involved. We anticipate that the redesigned site should be available later this year.

Thank you again for taking the time to provide your comments. If you wish to contact me directly in this regard, I would be pleased to hear from you. I can be contacted on 0141 337 4582 or at patientaffairs@nhs24.scot.nhs.uk

With kind regards

Shona Lawrence

NHS 24 Patient Affairs Manager

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