"Gossiping staff who obviously don't care"
About: Royal Berkshire Hospital Royal Berkshire Hospital Reading RG1 5AN
Posted by Magsok5
I had my second visit today to this department and I have to say that I am genuinely shocked. This has nothing to do with the medical care that I received but the fact that during the 35 minute wait for the first appointment of the clinic I saw a total of 7 members of non medical staff swearing, breaching confidentiality and generally just not caring about any aspect of their jobs in front of me and 1 other patient. With the majority of my family working as doctors and nurses in the NHS I am all too aware of the pressure that most trusts are currently under. But does this mean that 5 clerical and admin staff have the luxury of sitting gossiping, passing round birthday cards to sign, swearing and not informing the medical staff that I was waiting is really acceptable? They were then joined by 2 more staff delivering files who sat on the reception desk and referred to a course that was being discussed as 'profanity deleted'. Then an ambulance staff member came in asking whether there were expecting a patient (and named him in full) but one of these staff members then mentioned my name as it started with the same initial. Is this really acceptable behaviour in one of the most stretched services in the UK?