"minor problem consultation"

About: Conquest Hospital

My 10am appointment ran over an hour late, though the information board said there were no delays. A five minute consultation was followed by another hour and a bit queue for x-ray, then back to the consultant for a decision, that I should try to live with the problem but to come back if it got worse. All fair enough - I am over 70 and medical practitioners aren't magicians. The Conquest is clearly sorely understaffed - empty reception desks, harrased admin staff running back and forth, their effectiveness dependent on the around to goodwill they've got, their willingness to go the extra mile. The radiologist was efficient, patient, courteous and - like the equally considerate young consultant. My only gripe is that a four hour visit to learn there was nothing that could be done for me cost £5 in parking fees - quite a lot when you're retired. I suggest that parking costs for outpatients are linked to the time a consultation should take on average if it takes place on time. Being charged extra to be kept waiting (ultimately because of political dogma and tax avoidance by those who can afford it most, and owe most to this country) seems entirely unjustified.

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Responses

Response from Conquest Hospital

Dear RC Thank you for providing feedback about your appointment at the Conquest hospital. We apologise that you encountered higher parking fees due to delays in clinic and we value your comments and observations about your overall experience. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience. We have therefore forwarded your posting to key staff within the organisation, these include staff located in: Outpatients, Radiology, Administration and Car Parking Services. Please note we have a Patient Advice and Liaison Service (PALS) located just inside the main Entrance (level 3). PALS are always happy to help patients if they have any queries whilst vsisting the hospital. They can also be contacted on 01424 758090 or by email at: esh-tr.PALSH@nhs.net. With best wishes Patient Experience Team

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