"breast screening service"

About: Burnley General Hospital

From initial referral by my GP to the first contact from the service (Which was within 7 hours from my GP appointment) I received a very friendly, polite, dignified and helpful service from all those involved; the booking team, administrative team on the main desk, the Ultrasound department, the nurses and axillary staff and the consultant and all the team and all the members of staff I encountered on the day case surgery ward. I was informed about all procedures through information leaflets provided and through discussions with staff. All my questions were answered and my mind was put at ease. I received high quality care from the first point of contact, throughout my stay in the hospital and during follow up care. Every member of staff I was in contact with made what was a very scary and nervous time for me much easier to deal with and manage. I would highly recommend this service to anyone who needs to use it. I would like to thank every member of staff personally for the service I received by them all. They were all a credit to East Lancashire Trust.

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Responses

Response from Burnley General Hospital

Dear Anonymous Many thanks for your lovely feedback on your experience of our Breast Care service at Burnley General Hospital back in November 2014, and thank-you for taking the time to do so. I will make sure your appreciation is passed onto the team who will be really pleased to hear that your recent experience with us was really positive as we always strive to deliver safe, personal & effective care. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471/ 01254 733704 or email me on wendy.stobbs@elht.nhs.uk. Or if you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk Many thanks again for taking the time to comment and best wishes on your continued recovery Wendy Stobbs, Senior Patient Experience Facilitator

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