"My stay in the primrose ward"

About: Manor Hospital

(as the patient),

I had my first baby in the manor hospital. I have BPD I think this was the reason I was treated horribly and wasn't listened too. My fiance kept explaining to them I wasn't coping and needed pain relief, but they sarcastically told him it was labour so I have to just deal with it. I kept telling them the contractions were a lot more frequent now and very close together but they ignored me i feel and refused me an epidural and told me to have a bath when I got out the bath I told them I needed to push again they told me I didn't and was only in early labour but checked and realised I was right and took me straight to delivery suite where again I was treated horrible.

My fiancé pretty much delivered the baby. The midwife was too busy walking around the room telling me I wasn't supposed to be pushing, I kept telling her I needed too. I still hadn't had any pain relief only gas and air which I told them wasn't helping I kept passing out nearly fell off the bed and my babies heart rate was dropping low.

The midwife still ignored me after having the baby I was sent back to primrose ward kept in 3 days then kept refusing to discharge me not giving me a reason- why just saying they were too busy but were laughing and messing around at the desk.

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Responses

Response from Walsall Healthcare NHS Trust

Hello,

Thank you for sharing your experience of our services with us. We are sorry to read that you feel upset and felt that we did not give you enough support and help.

The head of Midwifery would very much like to meet with you to discuss your concerns if you feel this would be beneficial. This can be arranged by contacting our Patient Relations team, please call them at your earliest convenience on 01922 656463 or alternatively email patientrelations@walsallhealthcare.nhs.uk.

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Response from Manor Hospital

Hello, Thank you for taking the time to post a comment. We are sorry to read that you feel you did not get the care you required during the birth of your baby. If you would like to discuss these concerns with Matron then please contact our Patient Relations team on 01922 656463 or alternatively email patientrelations@walsallhealthcare.nhs.uk.

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